ML-Emotions

91: Constructive Conflict – Mary Parker Follett

July 12, 2022 Tom Galvin 00:04:13
We return to the works of Mary Parker Follett and expand upon “The Law of the Situation” that we covered in Chapter 5. In this episode, we revisit Dynamic Administration with a look at the first five chapters as a whole – focusing on Chapter 1 (“Constuctive Conflict”), Chapter 3 (“Business as an Integrative Unity”), Chapter 4 (“Power”), and Chapter 5 (“How Must Business Management Develop in order to Possess the Essentials of a Profession”) that introduced Follett’s conception of professionalizing business.

88: Social Defenses Against Anxiety — Isabel Menzies

April 12, 2022 Samantha Ortiz 00:04:53
This month’s episode examines one of the classic studies from the Tavistock Institute, Isabel Menzies’ “A Case-Study in the Functioning of Social Systems as a Defence Against Anxiety.” This famous study of how a teaching hospital developed odd and somewhat dysfunctional methods for protecting its nurses from anxiety and stress by effectively isolating nurses from the patients to prevent emotional attachment. Nursing students witnessing these methods in practice found them in violation of their expectations regarding care and their professional calling, and were quitting. What were these methods and why did they come about?

66: Workplace Isolation – Forester

July 16, 2020 Ella Hafermalz
In this episode (which took place in the early days of the COVID-19 pandemic), we explore the social and emotional impacts to the worker on having to work from home. For some workers, the concept of telework is hardly new. But many other vocations place great value on regular social contact with clients and customers. These include teachers, doctors, lawyers, public servants, and many others. The sudden thrust to teleworking for an unknown period of time has raised questions as to how these workers are coping with the new normal.

35: The Managed Heart – Arlie Hochschild

October 24, 2017 Ralph Soule
The Managed Heart, originally published in 1983 by Dr. Arlie Hochschild, introduced the concept of emotional labour as a counterpart to the physical and mental labour performed in the scope of one’s duties. The importance of emotional labour is made clear in Dr. Hochschild’s descrption of flight attendants, who regardless of the dispositions of airline passengers, turbulence in the flight, or personal stress is required to act and behave in ways that minimize passenger anxiety and encourage them to fly with that airline again. Thus, the book explores the challenges of stress, protecting one’s personal identity and private life, differentiated (and often unfair) gender roles, miscommunication between supervisors and workers or workers and clients, and others.

3: Theory of Human Motivation – Abraham Maslow

December 1, 2015 Dmitrijs Kravcenko
We discuss "A Theory of Human Motivation" by Abraham H. Maslow, one of the most famous psychology articles ever written. Originally published in 1943, it was in this landmark paper that Maslow presented his first detailed representation of Self-Actualization - the desire to become everything that one is capable of becoming - at the pinnacle of a hierarchy of human needs. What Maslow is most famous for, however, is the pyramid of human needs.